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Frequently Asked Questions

Can I speak to you before I sign up?

Yes, you can. 

Coaching is very personal and it is important that both of us identify that there is a rapport and feel that we can work together. 

I offer a clarity call so that we can discuss your goals and how I feel I can support you. There is no obligation for you to sign to any services, or for me to offer services after this call.  

You can also find out more about Coaching with me in this blog. 

You can book a clarity call using the online booking system.   Book a complimentary clarity call here

How do I book sessions?

Sessions can be booked using the online booking system.  You can book directly through the website.  

It is strongly recommended that you book all your sessions 8-12 weeks in advance.

If you are on a shorter-term plan, please book in all your sessions when you sign up.

Session dates and times can be amended using the online booking system.

How long are the sessions?

Sessions are normally 60 minutes long.  This is detailed with each plan and will be confirmed in your onboarding when you sign up. 

Where are the sessions held?

Most sessions are held over Zoom or Microsoft Teams.  You can choose this when booking the session. 

If you are in Bristol you can book in-person coaching sessions at the Alma Vale Centre in Clifton.

Please let me know if you would like to meet at the centre.  There is a £20 surcharge for in-person sessions.  This is payable on booking. 

It is important that sessions are held in a place where you feel at ease and can speak freely.  

How do I make contact between sessions?

Contact can be made via message or email.  I will respond as soon as I'm able, normally within 24 hours.

If I am away and not contactable I will let you know.


What happens if I need to cancel?

Cancellation or rearrangement of sessions at more than 24hrs notice will be rearranged to a mutually convenient time and date.  You can use the online system to do this. 

In-person sessions have a cancellation notice period of 48hrs.  This is set by the centre and the room payment is non-refundable at less than 48hrs. 

Full cancellation terms and conditions are detailed on the calendar booking.

How and when do I make payment?

1:1 coaching sessions can be paid for directly through the website or invoiced.  Details of when the payment is due and options for payment will be detailed on the relevant page or invoice.

Places on workshops can be paid for directly through the website.

What is the difference between Coaching and Counselling?

There are many different perspectives.  Mine is that both focus on where you are now and help you to make changes in your life. 

Counselling focuses on the past to work through your experiences and learning, and Coaching focuses on the future, on what you want and where you want to get to.   

Both can be forms of talking therapy and both help you to move forward.  A common explanation is that Coaching is action-orientated and Counselling is coping-orientated. 

Coaching is not a regulated industry in the same way as Counselling, so it is important that you make some enquiries before making a final decision.  This blog may help.

Can I rearrange attendance for   workshops or programmes?

If you are no longer able to attend, then your place can be transferred to another event of your choice, where spaces are available.

Refunds will not be given for workshops or webinars/online workshops. 

How else can I work with you if I am not yet ready for Coaching?

If you are not yet ready to step into Coaching then you are welcome to join the Phoenix Community.  This is held away from social media and provides support, guidance and accountability through monthly workshops and a WhatsApp group.  You can find out more here

If you are looking to work on yourself, by yourself, then check out the range of online courses.  Work through the modules in your own time and at your own pace.  Find out more here

Where can I find you on Social Media?

You can find me on the usual Social Media channels, links can be found at the bottom of this page.


So that I can continue to improve my services, clients may receive a questionnaire requesting feedback. 

Many clients join Phoenix following recommendations from a friend or family member or through connections on Social Media.  

The time you take to complete online reviews or provide feedback is appreciated. Thank you

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Zoe Thompson, Phoenix life coach
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